Overnight Closer Weekends

Planet Fitness - CCMO; Sterling (VA); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a standout member experience through friendly, professional service. You will greet guests, assist with front desk tasks, process sign-ups, tours, and account updates while ensuring the club is tidy.

You will close the shift for the day and prepare the bank deposit for the next business day, contributing to smooth operations during the overnight hours.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED equivalent required.
• Must be 18 years or older.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, give tours.
• Facilitate updates to member accounts and respond to questions or concerns.
• Close the shift for the business day and create the bank deposit for next day.

Kenntnisse

Customer service

Front desk

Computer basics

Punctuality

Empathy

Professional communication

Teamwork

Ausbildung

HS diploma

Jobbeschreibung

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.