Overnight Closer Part Time

Planet Fitness - Garlan; Carson City (NV); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Flexible schedule

Free uniforms

Zusammenfassung

A fitness service provider in Carson City is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service. Responsibilities include greeting members, handling front desk activities, and ensuring a positive experience during overnight shifts. Ideal candidates will possess strong customer service skills, a passion for fitness, and a positive outlook. Must be at least 18 years old with a high school diploma/GED equivalent.

Qualifikationen

• Prior experience in a customer service role is preferred.
• Must be able to work third shift (overnights).
• Ability to lift up to 50 lbs occasionally.

Aufgaben

• Greet members and provide superior customer service.
• Handle front desk activities including answering phones and checking in members.
• Assist with new member sign-ups and tours.
• Respond to member concerns and maintain club cleanliness.
• Close shift and create a bank deposit.

Kenntnisse

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listener

Diplomacy in interactions

Ausbildung

High School diploma/GED equivalent

Jobbeschreibung

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.