Overnight Closer

Planet Fitness - Garlan; Delano (CA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Planet Fitness - Garlan is seeking an Overnight Closer (Member Services Representative) to deliver outstanding member service and manage end-of-day closeout tasks. You will greet members and guests, assist with sign-ups and tours, and maintain accurate accounts while ensuring a clean and welcoming club environment.

The role requires calm, friendly communication, reliability, and the ability to work a 3rd shift overnight. Join a fitness-focused team committed to member satisfaction and safety.

Qualifikationen

• Customer service experience is preferred.
• Proficient with basic computer tasks.
• Positive, energetic attitude and good communication skills.

Aufgaben

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties including check-ins, sign-ups and member tours.
• Update and maintain member accounts as needed.
• Respond to questions and escalate to management when appropriate.
• Maintain cleanliness and organization of the club.
• Close out the shift and prepare the bank deposit for next day.

Kenntnisse

Customer service

Communication

Problem solving

Punctuality

Teamwork

Ausbildung

High School diploma/GED

Jobbeschreibung

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.