Overnight Font Desk

Planet Fitness - aFIRM, LLC; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness - aFIRM, LLC is seeking an Overnight Closer (Member Services) to deliver exceptional service to members and guests. You will handle front desk duties, sign-ups, tours, and account updates while ensuring a smooth night close and bank deposit preparation.

The role emphasizes punctuality, reliability, and a positive, professional demeanor. Evening hours and overnight shifts are required for this position.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older.
• High school diploma or GED required.
• Punctuality and reliability essential.
• Strong communication and problem-solving skills.
• Able to interact with members and coworkers professionally.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities: answer phones, check-in, sign-ups, and tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Escalate to Assistant Manager or Manager as needed.
• Maintain cleanliness and organization of the club.
• Close shift for the business day and prepare next day deposits.

Skills

Customer service

Computer basics

Fitness enthusiasm

Punctuality

Professional communication

Active listening

Diplomacy

Education

High school diploma / GED

Job description

Job Summary

Sunday - Thursday
10pm - 6am

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.