Overnight Closer

Planet Fitness - United FP Management, LLC; Shreveport (LA); On-site; USD 13,776; Part time

Job summary

A leading fitness club is looking for an Overnight Closer (Member Services Representative) in Shreveport, Louisiana. This role requires exceptional customer service skills and the ability to handle front desk activities. The Overnight Closer is responsible for ensuring members have a positive experience and managing day-end financial reconciliations. Ideal candidates should demonstrate punctuality, have a passion for fitness, and be effective communicators. This position pays $10.00 per hour and is ideal for those who can work overnight shifts.

Qualifications

• Customer service background preferred.
• Ability to work 3rd shift (overnights).
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Facilitate updates to member accounts.

Skills

Customer service

Basic computer proficiency

Problem-solving

Strong listening

Positive attitude

Job description

Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation

$10.00 per hour