Client Services Representative

Ethos Veterinary Health; Dayton (OH); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Quarterly Bonus Opportunity

Paid Time Off

Employee Pet Discount and Stipend

401K

Medical/Dental/Vision

Job summary

Ethos Veterinary Health in Dayton, OH is seeking a dedicated Customer Service Representative for a second shift role. Your task will be to support emergency and specialty clients during stressful situations, ensuring a calm and organized environment.

The role offers a starting pay of $17-$23/hour and various full-time benefits, including a quarterly bonus opportunity and a 401K plan. If you have a passion for helping people and pets, this is the position for you!

Qualifications

• Previous client service/customer service experience required; veterinary or medical experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Managing high-volume incoming phone calls and client communication.
• Greeting and assisting emergency and specialty clients.
• Maintaining accurate medical and client records.

Skills

Customer service experience

Strong organizational skills

Effective communication

Ability to work independently

Office software proficiency

Job description

We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to support our team on second shift. This role is ideal for someone who thrives in a fast-paced emergency environment, enjoys helping both people and pets during stressful situations, and can remain calm, organized, and professional overnight.

Schedule and Compensation

• 2nd shift; rotating schedule
  • Week 1: Monday 1p-7p, Tuesday 1p-7p, Wednesday 1p-1a
  • Week 2: Monday 1p-7p, Tuesday 1p-7p, Saturday 1p-1a
• Starting pay: $17-$23/hour
• Overnight shift differential: +$2/hour for hours worked between 8:00 PM and 6:00 AM
• Weekend shift differential: +$2/hour
• Differentials do not stack

Qualifications

• Previous client service/customer service experience required; veterinary or medical experience preferred
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Full-Time Benefits

• Shift Differential Available
• Uniform Allowance
• Quarterly Bonus Opportunity
• Paid Time Off
• Employee Pet Discount and Stipend
• 401K
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.

Responsibilities

• Managing high-volume incoming phone calls and client communication
• Greeting and assisting emergency and specialty clients
• Supporting front desk and administrative hospital operations overnight
• Maintaining accurate medical and client records
• Collaborating closely with veterinary technicians, assistants, and doctors
• Assisting with patient intake and emergency workflow coordination
• Maintaining organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Supporting clients through emotionally sensitive situations with compassion and discretion

Why Join Care Center?

Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.

Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.

Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!

Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.

Dayton, OH

Kettering, OH

Centerville, OH

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.