Client Services Representative

Ethos Veterinary Health; Centerville (OH); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K + company match

CE allowance

Credentialing support

Job summary

Ethos Veterinary Health's Care Center in Dayton Centerville-area is seeking a part-time Customer Service Representative for our veterinary emergency and critical care team. You will manage high-volume calls, greet emergency clients, and support overnight front desk operations while maintaining accurate medical and client records.

If you value compassionate patient care and teamwork, you’ll thrive here. The role offers benefits including health, dental, vision, life and disability insurance, a

Qualifications

• Previous client service experience; veterinary or medical experience preferred
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Responsibilities

• Manage high-volume incoming phone calls and client communication
• Greet and assist emergency and specialty clients
• Support front desk and administrative hospital operations overnight
• Maintain accurate medical and client records
• Collaborate closely with veterinary technicians, assistants, and doctors
• Assist with patient intake and emergency workflow coordination
• Maintain organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Support clients through emotionally sensitive situations with compassion and discretion

Skills

Client service experience

Organizational skills

Fast-paced environment

Office software

Verbal and written communication

Overnight independent work

CRM/records management

Tools

Office software systems

Job description

Customer Service Representative, Veterinary Emergency and Critical Care

Location: Centerville, OH

Schedule: Part Time | 1st Shift, Weekend Coverage | Saturday and Sunday, 8pm-6am

Compensation: $17-21/hr | Overnight Shift Differential from 7pm-7am + $3/hr

Why Join Care Center, Dayton

At Care Center, every team member plays an essential role in delivering exceptional care to pets and the people who love them. You'll join a collaborative team that values compassion, respect, and open communication, where your contributions are recognized and your professional growth is supported. Working in our state-of-the‑art specialty and emergency hospital, you'll gain experience with advanced cases while collaborating alongside skilled veterinarians, technicians, and support staff who are committed to helping one another succeed. We believe that the best patient outcomes happen when every department works together as one team, creating a positive and supportive environment for both our employees and clients. If you're looking for a place where you can grow your career while making a meaningful difference every day, Care Center is the place for you.

In Your Day-To-Day, You Will

• Manage high-volume incoming phone calls and client communication
• Greet and assist emergency and specialty clients
• Support front desk and administrative hospital operations overnight
• Maintain accurate medical and client records
• Collaborate closely with veterinary technicians, assistants, and doctors
• Assist with patient intake and emergency workflow coordination
• Maintain organization, cleanliness, and professionalism throughout client-facing areas of the hospital
• Support clients through emotionally sensitive situations with compassion and discretion

What You Bring

• Previous client service/customer service experience required; veterinary or medical experience preferred
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Perks & Benefits

• Medical, Dental and Vision insurance - Multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance, FSA, HSA
• 401K + company match
• Employee Assistance Program
• Uniforms
• Generous CE Allowance
• Professional development assistance
• Hands on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms

Our Dayton location was established in 2008, and through the years our team has proudly cared for thousands of pets in this AAHA accredited hospital. In June of 2019, we moved to a brand new, 15,000 square foot facility. Our new hospital, located next door to our previous location, is home to 24-hour Emergency Care, Cardiology, and Radiology. Our hospital is also AAHA accredited.

Surrounding Areas

• Centerville
• Washington Township
• Bellbrook
• Kettering
• Sugarcreek Township
• Beavercreek
• Miamisburg
• Oakwood
• West Carrollton
• Moraine
• Dayton
• Springboro
• Riverside
• Xenia
• Fairborn
• Germantown
• Franklin
• Lebanon
• Huber Heights
• Englewood
• Vandalia
• Middletown
• Yellow Springs

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on Qualifications, Competence, Merit, And Business Need.

Qualifications, Competence, Merit, And Business Need.