Overnight Emergency CSR — Pet Care & Client Concierge

VCA Animal Hospitals; Montgomery (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an EXPERIENCED OVERNIGHT Client Service Representative to join our emergency team. You will be the face of the hospital, greeting clients and guiding pets to exam rooms, while handling calls, scheduling, and payments.

We value a personable, professional service mindset and strong communication with clients and staff. This full-time on-site role offers comprehensive benefits and opportunities in a busy veterinary ER setting.

Qualifications

• Overnight CSR experience preferred.
• Strong communication with clients and team members.
• Ability to explain fees and process payments clearly.
• Familiarity with basic pet care concepts is a plus.

Responsibilities

• Greeting clients and their pets and guiding them to exam rooms.
• Answering phones and scheduling/confirming appointments.
• Making outbound follow-up calls to clients and prospects.
• Explaining pricing and processing payments.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Job description

VCA Animal Hospitals is seeking an EXPERIENCED OVERNIGHT Client Service Representative to join our emergency team. You will be the face of the hospital, greeting clients and guiding pets to exam rooms, while handling calls, scheduling, and payments.

We value a personable, professional service mindset and strong communication with clients and staff. This full-time on-site role offers comprehensive benefits and opportunities in a busy veterinary ER setting.