Overnight Call Center Specialist - Mental Health Support

Universal Health Services; Houston (TX); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

Paid time off

Medical/Dental/Vision plans

401(k) with company match

Student loan refinancing program

Career development opportunities

Job summary

Behavioral Health Connections, Inc. in Houston, TX is seeking a dynamic Call Center Specialist for overnight, part-time shifts to join a team of compassionate professionals.

The role supports patient care by monitoring referrals, connecting patients with providers, verifying insurance, and handling data entry with multiple information systems. Responsibilities include answering phones, processing patient transfers, and coordinating with therapists.

Qualifications

• High School Diploma/GED.
• Preferred Associate Degree.
• Preferred 1-3 years work related experience.
• Crisis intervention and risk assessment knowledge preferred.

Responsibilities

• Answers phones at Behavioral Health Connections and takes demographic information related to the person to be assessed.
• Coordinates and processes patient documents and paperwork for patient transfers.
• Assures all required information is accurately documented within several information system programs.
• Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Skills

Call center operations

Patient data entry

Phone screening

Multitasking

Education

High School Diploma/GED

Associate Degree

Tools

Information systems

Job description

Behavioral Health Connections, Inc. in Houston, TX is seeking a dynamic Call Center Specialist for overnight, part-time shifts to join a team of compassionate professionals.

The role supports patient care by monitoring referrals, connecting patients with providers, verifying insurance, and handling data entry with multiple information systems. Responsibilities include answering phones, processing patient transfers, and coordinating with therapists.