Night Shift Call Center Specialist – Telepsychiatry Support

Henderson Hospital; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Challenging work

Competitive pay

Career development

Job summary

Behavioral Health Connections, Inc. in Tempe, AZ is seeking a dynamic Call Center Specialist (PRN) to cover 12-hour shifts, including nights. The role supports patient care through phone screening, data entry, and coordination of referrals with care teams.

You will organize and process patient information, verify details, and assist the Mobile Assessment Team with documentation and transfers as needed. Join a compassionate team dedicated to timely access to mental health services.

Qualifications

• High School Diploma or GED required.
• Preferred Associate Degree.
• 1–3 years of work-related experience preferred.
• Knowledge of crisis intervention and risk assessment is a plus.

Responsibilities

• Answers phones and collects demographic information for assessment.
• Coordinates and processes patient transfer documents.
• Ensures information is accurately documented in information systems.
• Assists Mobile Assessment Team Evaluator with commitment and transfer processes as needed.

Education

High School Diploma/GED

Associate Degree (Preferred)

Job description

Behavioral Health Connections, Inc. in Tempe, AZ is seeking a dynamic Call Center Specialist (PRN) to cover 12-hour shifts, including nights. The role supports patient care through phone screening, data entry, and coordination of referrals with care teams.

You will organize and process patient information, verify details, and assist the Mobile Assessment Team with documentation and transfers as needed. Join a compassionate team dedicated to timely access to mental health services.