Mental Health Call Center Specialist - PRN (Crisis Support)

Behavioral Health Connections, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical plan

Dental plan

Vision plan

Prescription drug plan

401(k) match

Stock plan

Student loan refinancing

Career development

Job summary

Behavioral Health Connections, Inc. in Houston, TX seeks a dynamic Call Center Specialist PRN to support patient care processes, referrals, insurance verification and data entry.

You will coordinate scheduling, transfers and documentation across multiple information systems, ensuring accurate and timely information flow for patients and providers. The role involves assisting the Mobile Assessment Team with commitment and transfer processes as needed, while delivering compassionate patient

Qualifications

• Experience in a medical call center is preferred.
• Strong organizational and multitasking abilities.
• Effective communication with patients and providers.

Responsibilities

• Answer phones and collect basic demographic information.
• Coordinate patient transfers and paperwork for referrals.
• Ensure information is accurately entered in multiple information system programs.
• Support Mobile Assessment Team Evaluator with consent and transfer processes when needed.

Skills

Call center

Referral coordination

Data entry

Insurance verification

Education

High School Diploma/GED

Associate degree (preferred)

Job description

Behavioral Health Connections, Inc. in Houston, TX seeks a dynamic Call Center Specialist PRN to support patient care processes, referrals, insurance verification and data entry.

You will coordinate scheduling, transfers and documentation across multiple information systems, ensuring accurate and timely information flow for patients and providers. The role involves assisting the Mobile Assessment Team with commitment and transfer processes as needed, while delivering compassionate patient