Overnight Bilingual Support Specialist

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Stock ownership

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401K matching

Life insurance

Legal assistance

Job summary

AnswerOne seeks an Overnight Bilingual Customer Support Representative in McAllen, TX to support English- and Spanish-speaking callers with accurate message capture. You will handle high-volume inbound calls and be trained on advanced call processing systems.

Full-time role offering a comprehensive benefits package, with a strong emphasis on punctuality, reliability, and long-term commitment to the team.

Qualifications

• Fluent in English and Spanish.
• Typing speed of at least 35 WPM.
• Ability to manage a high-volume inbound call load.
• Punctuality and accountability are essential.

Responsibilities

• Handle a high-volume of inbound calls with accuracy.
• Provide translation/interpretation as needed.
• Be trained on internal call processing systems and tools.
• Ensure messages are captured accurately and completely.

Skills

Bilingual English/Spanish

35 WPM typing

Punctual & reliable

Long-term career mindset

Tools

Internal call processing system

Job description

AnswerOne seeks an Overnight Bilingual Customer Support Representative in McAllen, TX to support English- and Spanish-speaking callers with accurate message capture. You will handle high-volume inbound calls and be trained on advanced call processing systems.

Full-time role offering a comprehensive benefits package, with a strong emphasis on punctuality, reliability, and long-term commitment to the team.