Overnight Bilingual Customer Support Representative (McAllen)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Stock ownership

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401K matching

Life insurance

Legal assistance

Job summary

AnswerOne seeks an Overnight Bilingual Customer Support Representative in McAllen, TX to support English- and Spanish-speaking callers with accurate message capture. You will handle high-volume inbound calls and be trained on advanced call processing systems.

Full-time role offering a comprehensive benefits package, with a strong emphasis on punctuality, reliability, and long-term commitment to the team.

Qualifications

• Fluent in English and Spanish.
• Typing speed of at least 35 WPM.
• Ability to manage a high-volume inbound call load.
• Punctuality and accountability are essential.

Responsibilities

• Handle a high-volume of inbound calls with accuracy.
• Provide translation/interpretation as needed.
• Be trained on internal call processing systems and tools.
• Ensure messages are captured accurately and completely.

Skills

Bilingual English/Spanish

35 WPM typing

Punctual & reliable

Long-term career mindset

Tools

Internal call processing system

Job description

Overnight Bilingual Customer Support Representative

Location: McAllen, TX

At AnswerOne you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

Our call center assists both English and Spanish-speaking callers. Representatives must be able to communicate fluently in both languages and provided translation or interpretation as needed.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation:

Earn a premium rate of $16/hr hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is 18.50/hr.

Full-time employees

are eligible for a robust benefits package including:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts Offered:

• Full Time, Overnight
• 40 hours/week
• Requires one weekend day (Saturday or Sunday) and Holidays

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.