Full-Time Bilingual Call Center Agent (McAllen)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health Coverage

401(k) with employer match

Paid Time Off (PTO)

Legal assistance programs

Job summary

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Agent to handle high-volume inbound calls for diverse clients. The role is in-office with a 40-hour workweek and requires working one weekend day and holidays.

No prior experience is necessary; we provide complete paid training from day one to ensure your success. You will speak English and Spanish, deliver friendly service, and accurately document caller details.

Qualifications

• Bilingual in English and Spanish required
• Strong written and verbal English
• Basic proficiency with Windows-based systems
• Typing speed 35 WPM
• Reliable attendance and commitment to quality
• Available to work one weekend day per week and holidays

Responsibilities

• Deliver friendly, professional customer service during high-volume inbound calls
• Accurately collect, verify, and route message details to clients
• Enter caller data into our system with high precision
• Meet core metrics: adherence, wrap-up times, and QA standards
• Provide translation and interpretation between English and Spanish as needed

Job description

Full-Time Bilingual Call Center Agent
Company: AnswerOne l Location: McAllen,TX (In-Office)
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At AnswerOne, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.
• Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Pay:The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Benefits:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

AnswerOne is an Equal Opportunity Employer.