Bilingual Customer Support Representative

Answerone; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership

Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance Policy

Legal Assistance

Job summary

AnswerOne in McAllen, TX is seeking an Overnight Bilingual Customer Support Representative to handle a high-volume inbound call workload in English and Spanish, delivering accurate messages and assisting diverse clients.

The role requires a friendly, punctual professional with at least 35 WPM typing and a commitment to long-term employment; compensation includes $16/hr with perfect attendance bonus, and $18.50/hr base, plus a robust benefits package for full-time staff.

Qualifications

• Fluent in English and Spanish for inbound calls.
• Typing speed of at least 35 WPM.
• Ability to provide translation/interpretation as needed.
• Willingness for full-time overnight shifts.

Responsibilities

• Handle a high-volume inbound call workload with accuracy.
• Capture messages efficiently and clearly.
• Provide bilingual support to English- and Spanish-speaking callers.
• Maintain perfect attendance to qualify for premium rates.

Skills

Bilingual English/Spanish

Typing 35 WPM

Punctuality

Strong English

Job description

Overnight Bilingual Customer Support Representative

Location: McAllen, TX

At AnswerOne you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

Our call center assists both English and Spanish-speaking callers. Representatives must be able to communicate fluently in both languages and provided translation or interpretation as needed.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation:

Earn a premium rate of $16/hr hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is 18.50/hr.

Full-time employees

are eligible for a robust benefits package including:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts Offered:

• Full Time, Overnight
• 40 hours/week
• Requires one weekend day (Saturday or Sunday) and Holidays

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.