Bilingual Call Center Agent (Eng/Span) with ESOP & Benefits

AnswerOne; McAllen (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health Coverage

401(k) with employer match

Paid Time Off (PTO)

Legal assistance programs

Job summary

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Agent to handle high-volume inbound calls for diverse clients. The role is in-office with a 40-hour workweek and requires working one weekend day and holidays.

No prior experience is necessary; we provide complete paid training from day one to ensure your success. You will speak English and Spanish, deliver friendly service, and accurately document caller details.

Qualifications

• Bilingual in English and Spanish required
• Strong written and verbal English
• Basic proficiency with Windows-based systems
• Typing speed 35 WPM
• Reliable attendance and commitment to quality
• Available to work one weekend day per week and holidays

Responsibilities

• Deliver friendly, professional customer service during high-volume inbound calls
• Accurately collect, verify, and route message details to clients
• Enter caller data into our system with high precision
• Meet core metrics: adherence, wrap-up times, and QA standards
• Provide translation and interpretation between English and Spanish as needed

Job description

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Agent to handle high-volume inbound calls for diverse clients. The role is in-office with a 40-hour workweek and requires working one weekend day and holidays.

No prior experience is necessary; we provide complete paid training from day one to ensure your success. You will speak English and Spanish, deliver friendly service, and accurately document caller details.