Overnight Bilingual Customer Support Specialist – Growth

Uline; Ontario (CA); Sur place; USD 41 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Bonuses

Paid holidays

Tuition assistance

Résumé du poste

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Bilingual Overnight Customer Support Specialist in Ontario, CA. You'll handle orders, answer questions, and deliver legendary service in English and Spanish.

This on-site overnight role runs Friday to Tuesday, 9 PM–5:30 AM, with days training 8:30 AM–5 PM for 6–7 months. We offer best-in-class training and strong benefits.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.

Responsabilités

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Connaissances

Bilingual English/Spanish

Customer service

Formation

High school diploma or equivalent

Bachelor's degree preferred

Description du poste

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Bilingual Overnight Customer Support Specialist in Ontario, CA. You'll handle orders, answer questions, and deliver legendary service in English and Spanish.

This on-site overnight role runs Friday to Tuesday, 9 PM–5:30 AM, with days training 8:30 AM–5 PM for 6–7 months. We offer best-in-class training and strong benefits.