Overnight Bell/Door Attendant-Part Time - The Langham, Chicago

Langham Hotel; Chicago (IL); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Vacation Pay

401k plan with Roth option

Pet Insurance

ID Theft Protection Coverage

Prepaid Legal (available for purchase)

Free meals while on duty

Uniforms and cleaning of uniforms

Free and discounted hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking a guest services associate to provide a professional and courteous experience for all guests. You will escort arriving and departing guests, assist with luggage, and offer information about the hotel, city and surrounding area.

Responsibilities include maintaining driveway flow, loading/unloading luggage, and directing guests to Chuan Spa and other facilities. Strong English communication and prior customer service experience are essential.

Qualifications

• High School graduate or equivalent preferred.
• 2 years of previous customer service experience required.

Responsibilities

• Escort guests to accommodations and explain room features and directions.
• Maintain driveway flow and assist with luggage loading/unloading.
• Retrieve guest items from vehicles and transport using a bell cart.
• Provide information on hotel services, hours, and local attractions.
• Direct guests to Chuan Spa and other facilities; assist with directions.

Skills

Customer service experience

English communication

Luggage handling

Education

High School graduate or equivalent

Job description

Primary Objective of Position

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required

Salary Range

$17.69 - $22.11/hour plus discretionary gratuities

Benefits Included for Part-Time, Temporary, and On Call Colleagues

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• 401k plan with Roth option (Employer match up to 4% after one year of employment)
• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/chicago/