Overnight Auditor & Guest Services Pro

Holiday Inn Express, The Rock - Downtown Spokane; Spokane (WA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Holiday Inn Express, The Rock - Downtown Spokane seeks a Night Auditor to join our hospitality team in Spokane, WA. You will verify, audit, and reconcile daily financial records, handle reservations and guest inquiries, and produce reports for management.

Excellent customer service and numerical accuracy are essential. Some college is preferred, a high school diploma or equivalent is required, and overnight shifts are available.

Qualifications

• Must have strong customer service and communication abilities.
• Strong numerical accuracy and attention to detail.
• Overnight shift availability required.
• Proficiency with hotel accounting systems desirable.

Responsibilities

• Verify, audit, and reconcile financial records (room charges, cash drawer, CC transactions, occupancy data).
• Ensure guest satisfaction and smooth overnight service.
• Prepare and distribute daily, weekly, and monthly reports to management.
• Assist front desk tasks: reservations, check-ins, guest requests, and issue resolution.
• Handle routine administrative and bookkeeping tasks.
• Able to work overnight shifts.

Skills

Customer service

Numerical accuracy

Communication skills

Computer skills

Education

High school diploma or equivalent

Some college

Tools

Reservation software

Accounting software

Job description

The Holiday Inn Express, The Rock - Downtown Spokane seeks a Night Auditor to join our hospitality team in Spokane, WA. You will verify, audit, and reconcile daily financial records, handle reservations and guest inquiries, and produce reports for management.

Excellent customer service and numerical accuracy are essential. Some college is preferred, a high school diploma or equivalent is required, and overnight shifts are available.