Overnight Hotel Manager

Doubletree by Hilton Charlotte City Center; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A hospitality management company in Charlotte, NC, is seeking an Overnight Hotel Manager to oversee nightly operations. Key responsibilities include conducting night audits, handling guest issues and complaints, supervising front desk staff, and ensuring safety and security. The ideal candidate will have 1-2 years of experience in front office operations and strong communication skills. Weekend and holiday availability is required. The role offers a dynamic work environment with leadership responsibilities.

Qualifications

• 1-2 years in front office operations or night audit supervisory roles.
• Willingness to work weekends, holidays, and 3rd shift hours.

Responsibilities

• Reconcile daily financial activity and process payments.
• Act as the highest-ranking employee during the overnight shift.
• Supervise front desk operations and conduct security walkthroughs.
• Coordinate with housekeeping and maintenance for room readiness.
• Train, mentor, and supervise night staff.

Skills

Strong communication

Problem-solving

Conflict-resolution

Tools

Property Management Systems (PMS)

Hilton

Job description

Doubletree by Hilton Charlotte City Center

Charlotte, NC, US

Posted 3 days ago

Description

The Overnight Hotel Manager (or Night Manager) acts as the primary Manager on Duty, overseeing all overnight operations (typically 11 p.m. to 7 a.m.). Key duties include performing night audits, reconciling financial transactions, ensuring guest safety, managing front desk staff, resolving guest issues, and overseeing overnight cleaning or security.

Responsibilities

• Night Audit & Finance: Reconcile daily financial activity, process payments, and run reports.
• Manager on Duty: Act as the highest-ranking employee during the overnight shift, handling emergencies, guest complaints, and high-level service recovery.
• Guest Services & Security: Supervise front desk operations, check-ins/check-outs, and conduct security walkthroughs.
• Operational Support: Coordinate with housekeeping and maintenance for overnight cleaning, room readiness, and work orders.
• Staff Leadership: Train, mentor, and supervise night staff.

Qualifications

• Experience: 1-2 years in front office operations or night audit supervisory roles.
• Skills: Strong communication, problem-solving, and conflict-resolution abilities.
• Technical: Proficiency in Property Management Systems (PMS) Hilton.
• Availability: Willingness to work weekends, holidays, and 3rd shift hours.