Overnight Auditor & Guest Experience Lead

Stonebridge Companies; United States; On-site; USD 25,000 - 33,000; Part time

Job summary

Stonebridge Companies is seeking a Night Auditor in Denver, Colorado to close daily operations and balance revenues while providing guest services during overnight hours. The role requires attentiveness to payments, room assignments, and guest inquiries, with strong organization and problem-solving abilities.

The position is part-time, offers hourly compensation, and involves working overnight shifts including weekends and holidays.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.

Job description

Stonebridge Companies is seeking a Night Auditor in Denver, Colorado to close daily operations and balance revenues while providing guest services during overnight hours. The role requires attentiveness to payments, room assignments, and guest inquiries, with strong organization and problem-solving abilities.

The position is part-time, offers hourly compensation, and involves working overnight shifts including weekends and holidays.