Overnight Auditor - Growth, Guest Service & Balancing

Hireology, Inc.; Madison (WI); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Worldwide hotel discounts

Referral programs

Volunteer hours

Descrizione del lavoro

NCG Hospitality in Madison, WI seeks a Night Auditor to join overnight operations from 11 p.m. to 7 a.m. You will balance nightly transactions, prepare reports, and support front desk activities while ensuring accuracy in financial records.

Great guest service and attention to detail are essential. Starting at $18.50/hour with potential higher wages for experienced candidates, this role offers growth within a multi-hotel group and opportunities to develop in a friendly, inclusive environment

Competenze

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures.
• Strong oral and written communication and interpersonal skills.
• Motivated to maintain excellent customer service reputation.
• Strong attention to detail, organization and follow-up abilities.
• Ability to be patient and creatively problem solve.

Mansioni

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures
• Oversee nightly balancing duties and nightly reporting.

Conoscenze

Overnight shift

Accounting basics

Customer service

Communication skills

Attention to detail

Problem solving

Descrizione del lavoro

NCG Hospitality in Madison, WI seeks a Night Auditor to join overnight operations from 11 p.m. to 7 a.m. You will balance nightly transactions, prepare reports, and support front desk activities while ensuring accuracy in financial records.

Great guest service and attention to detail are essential. Starting at $18.50/hour with potential higher wages for experienced candidates, this role offers growth within a multi-hotel group and opportunities to develop in a friendly, inclusive environment