Hotel Night Auditor

AC Hotels; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG Hospitality managed"

Referral bonus

Paid volunteer hours

401(k) retirement plan with match

Monthly health and fitness reimburse m

Job summary

AC Madison Downtown is seeking a Hotel Night Auditor for overnight shifts from 11:00 p.m. to 7:00 a.m. Starting wage is $20.00 per hour, with potential wage increases for experienced candidates.

You will perform nightly balancing, daily paperwork and shift reports, greet guests, handle reservations, check-ins, and payments, and ensure financial records are accurate. Open to candidates who can work weekends and holidays.

Qualifications

• Ability to work overnight from 11:00 p.m. to 7:00 a.m.
• Experience in nightly balancing and front desk tasks
• Strong verbal and written communication skills
• Ability to maintain accuracy in financial records

Responsibilities

• Perform daily audit, balance, post and report on front desk, rooms and F&B cash and credit operations.
• Greet and assist guests in a warm, professional manner.
• Anticipate guest needs and respond promptly to requests.
• Handle guest service requests and complaints to meet expectations.
• Make reservations, check-in/check-out guests, and process payments.
• Answer phones, maintain cash drawer, and operate office equipment.
• Ensure guest and property safety by following security procedures.

Skills

Night audit

Overnight shift

Financial accuracy

Guest service

Communication

Tools

Cash drawer

Office equipment

POS systems

Job description

Hotel Night Auditor, AC Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $20.00 an hour/hour, experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday, Weekends, and Holidays

Open to Overnight shifts from 11 pm to 7 am

All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team?

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Why You’ll Love Working Here

The Hotel Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown .

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

What Will You Get At NCG Hospitality? The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family‑owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

NCG Hospitality is proud to be an Equal Opportunity Employer.