Overnight Hotel Auditor — Audit, Guest Service & Growth

Tru by Hilton; Madison (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Bonuses

Volunteer hours

401(k) match

Job summary

The Tru by Hilton Madison West is seeking a Hotel Night Auditor to balance nightly transactions and prepare reports. The overnight shift runs from 11:00 p.m. to 7:00 a.m., with responsibilities including postings, front desk tasks, and guest interactions to ensure accurate records.

Join a team recognized as a 2025 USA Today Top Workplace and enjoy benefits, growth, and the chance to contribute to guest satisfaction while working in a friendly, inclusive environment.

Qualifications

• Overnight shift experience preferred.
• Basic understanding of accounting practices and balance sheets.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and F&B cash and credit operations.
• Greet and interact with guests in a warm, friendly and professional manner.
• Provide highest level of service by anticipating and responding to guests’ needs.
• Promptly handle guest service requests and complaints to meet expectations.
• Make reservations, check-in/check-out guests, and process payments.
• Answer phones, maintain a cash drawer, and operate office equipment.
• Ensure guest and property safety by knowing safety and emergency procedures.

Job description

The Tru by Hilton Madison West is seeking a Hotel Night Auditor to balance nightly transactions and prepare reports. The overnight shift runs from 11:00 p.m. to 7:00 a.m., with responsibilities including postings, front desk tasks, and guest interactions to ensure accurate records.

Join a team recognized as a 2025 USA Today Top Workplace and enjoy benefits, growth, and the chance to contribute to guest satisfaction while working in a friendly, inclusive environment.