Overnight Audit & Guest Services Specialist

Arbor Lodging; Arcadia, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k with company match

Medical, Dental, Vision insurance

Wellness benefits

Job summary

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of properties across the United States, Mexico, and the Caribbean. We are trusted by partners and approved managers for Marriott, Hilton, Hyatt, and IHG, fostering a people-focused, data-driven culture that delivers hospitality with warmth and rigor.

The Relief Night Auditor will oversee the overnight audit process, handle daily revenue reporting, and perform front desk tasks for late-night guests,

Qualifications

• High school graduate or equivalent.
• Minimum one year of hotel front desk experience.
• Understand basics of auditing, balancing, and closing out accounts.
• Know how to operate front office equipment.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Excellent customer service skills.

Responsibilities

• Check front office accounting records for accuracy and summarize information for the hotel's financial records.
• Track room revenue, occupancy percentages, and other front office operating statistics.
• Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day.
• Post room charges and room taxes to guest accounts including charges not posted during the day.
• Ensure charges are posted to the correct folio or master account.
• Process guest charges vouchers and credit card vouchers.
• Transfer charges and deposits to master accounts.
• Verify charges are assigned to appropriate departments and supported by documentation.
• Print and file reservations for the next business day.
• Monitor status of coupons, discounts, and promotions.
• Perform check-ins and check-outs and wake-up calls.
• Summarize results of operations for management.
• Balance the day's charges and make corrections as needed.
• Respond to guest needs, special requests, and complaints.

Skills

Customer service

Education

High school diploma

Tools

Front desk equipment

Job description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of properties across the United States, Mexico, and the Caribbean. We are trusted by partners and approved managers for Marriott, Hilton, Hyatt, and IHG, fostering a people-focused, data-driven culture that delivers hospitality with warmth and rigor.

The Relief Night Auditor will oversee the overnight audit process, handle daily revenue reporting, and perform front desk tasks for late-night guests,