Overnight Auditor & Front Desk Specialist

Aloft Glendale; Glendale (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401k program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging Management is seeking a Night Auditor in the United States, Arizona, Glendale area to manage overnight audit processes and daily revenue reporting. Duties include ensuring accurate front desk records, posting charges, and balancing daily transactions for each hotel property.

The role may involve late-night reception duties such as check-ins and addressing guest requests, with a focus on accuracy, cash handling, and timely reporting.

Qualifications

• High school diploma or equivalent.
• Minimum one year of hotel front desk experience.
• Understand basic principles of auditing, balancing, and closing out accounts.
• Know how to operate front office equipment.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Excellent customer service skills.

Responsibilities

• Check front office accounting records for accuracy; summarize information for the hotel's financial records.
• Track room revenue, occupancy percentages, and other front office operating statistics.
• Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day.
• Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Ensure charges of the day have been properly posted to the appropriate guest folio or master account.
• Process guest charges voucher and credit card vouchers.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures.
• Print and file reservations for the next business day.
• Monitor the status of coupon, discount, and other promotional programs.
• Perform check-ins and check-outs as well as wake-up calls.
• Summarize results of operations for management.
• Balance the days charges, making corrections as necessary.
• Respond to guest needs, special requests, and complaints.

Skills

Front desk experience

Cash handling

Auditing

Balancing accounts

Customer service

Education

High school diploma

Tools

Front office equipment

Job description

Arbor Lodging Management is seeking a Night Auditor in the United States, Arizona, Glendale area to manage overnight audit processes and daily revenue reporting. Duties include ensuring accurate front desk records, posting charges, and balancing daily transactions for each hotel property.

The role may involve late-night reception duties such as check-ins and addressing guest requests, with a focus on accuracy, cash handling, and timely reporting.