Night Auditor & Guest Experience Specialist

AC Hotel Chicago Downtown; Chicago (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Employee theater coupons

Career growth across properties

Paid time off

Health, dental, and vision insurance

401k with employer match

Job summary

AC Hotel Chicago Downtown is seeking a Night Auditor to warmly greet guests, manage check-ins and check-outs, and ensure accurate daily revenue reporting. This role requires strong guest service, attention to detail, and the ability to work nights in a fast-paced environment while balancing accounts and handling inquiries with professionalism.

You will audit front-office systems, prepare daily reports, and collaborate with hotel operations to maintain service excellence and a welcoming

Qualifications

• High school diploma or equivalent required.
• Prior guest/customer service experience preferred, hospitality a plus.
• Ability to read, listen, and communicate effectively in English.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Prepare daily revenue reports by auditing tapes, journals, and settlements.
• Run audit reports from Front Office systems and payment platforms.
• Input revenue and expenses to generate daily guest ledger summaries.
• Balance revenue and settlement accounts nightly and prepare for next day.

Skills

Guest service

Communication

Problem solving

Decision making

Multitasking

Education

High school diploma or equivalent

Job description

AC Hotel Chicago Downtown is seeking a Night Auditor to warmly greet guests, manage check-ins and check-outs, and ensure accurate daily revenue reporting. This role requires strong guest service, attention to detail, and the ability to work nights in a fast-paced environment while balancing accounts and handling inquiries with professionalism.

You will audit front-office systems, prepare daily reports, and collaborate with hotel operations to maintain service excellence and a welcoming