Overnight Front Desk & Night Audit Specialist

QUEENSIDE HOSPITALITY LLC; Matteson (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Free uniforms

Paid time off

Job summary

Garnet Hotels is seeking a dependable Night Auditor for the Fairfield Inn & Suites Matteson Chicago opening team. The Night Auditor will handle overnight front desk service, complete the daily audit, reconcile financials, and prepare reports to ready the property for the next day.

Ideal candidates have night audit or front desk experience, proficiency with Lightspeed PMS, basic accounting skills, and the ability to work independently, including overnights, weekends, and holidays.

Qualifications

• Minimum two years of hotel Front Desk or night audit experience.
• Experience performing hotel night audits and financial reconciliation.
• Strong experience with the Lightspeed PMS.
• Basic accounting, bookkeeping, and cash-handling knowledge.
• Excellent guest-service and communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Proficiency with Outlook, Excel, and Word.
• Availability to work overnight shifts, weekends, and holidays.
• Marriott hotel and new-opening experience are preferred.
• CPR and First Aid certification, or willingness to obtain it, is a plus.

Responsibilities

• Welcome guests and provide professional overnight service.
• Complete guest check-ins, check-outs, room assignments, and reservation changes.
• Perform the nightly audit accurately and on schedule.
• Balance room revenue, cash receipts, credit-card transactions, and other financial records.
• Reconcile guest accounts and resolve discrepancies.
• Prepare and distribute daily occupancy, revenue, and management reports.
• Prepare hotel systems for the next business day.
• Answer telephone calls and assist with reservations and hotel information.
• Respond promptly to guest requests, concerns, and emergencies.
• Coordinate overnight concerns with Housekeeping, Maintenance, and hotel leadership.
• Conduct routine property walks and monitor public areas.
• Maintain accurate overnight activity and incident records.
• Protect confidential guest and financial information.
• Follow Marriott standards, hotel policies, and company procedures.
• Perform additional Front Office responsibilities as assigned.

Skills

Guest service

Communication

Attention to detail

Independence

Multitasking

Tools

Lightspeed PMS

Outlook

Excel

Word

Job description

Garnet Hotels is seeking a dependable Night Auditor for the Fairfield Inn & Suites Matteson Chicago opening team. The Night Auditor will handle overnight front desk service, complete the daily audit, reconcile financials, and prepare reports to ready the property for the next day.

Ideal candidates have night audit or front desk experience, proficiency with Lightspeed PMS, basic accounting skills, and the ability to work independently, including overnights, weekends, and holidays.