Overnight Audit & Front Desk Lead

Grand Hyatt Nashville; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Grand Hyatt Nashville seeks a Night Auditor to ensure accurate revenue allocation to departments and daily reconciliation, completing all required reports promptly. This role supports overnight operations and upholds guest service standards.

Responsibilities include auditing procedures, wake-up call verification, cash balancing, and preparing the front office for the next shift, while acting as Manager on Duty and performing PBX duties. A background check is required.

Qualifications

• HS Diploma or equivalent is required.
• Previous Guest Service or Front Desk hospitality experience preferred.

Responsibilities

• Conduct all audit procedures in accordance with hotel and company standards on a daily basis.
• Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up.
• Balance and reconcile all cash receipts and transactions completed during the audit shift, and ensure cash deposits are made promptly.
• Prepare the front office for the upcoming shift, resetting systems and operations for the day’s business.
• Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience.
• Function as PBX operator during the audit shift, managing communication duties effectively.
• Participate in all front office meetings with an active and collaborative approach.
• Engage in all training and cross-training opportunities, continually enhancing skill sets.
• Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience.
• Other duties as assigned by the leader

Skills

Guest service

Front desk operations

Cash handling

Attention to detail

Communication

Education

HS Diploma or equivalent

Job description

Grand Hyatt Nashville seeks a Night Auditor to ensure accurate revenue allocation to departments and daily reconciliation, completing all required reports promptly. This role supports overnight operations and upholds guest service standards.

Responsibilities include auditing procedures, wake-up call verification, cash balancing, and preparing the front office for the next shift, while acting as Manager on Duty and performing PBX duties. A background check is required.