Overnight Area Leader, Multi-Store Ops

Qik n EZ; Springfield, Northern (IL, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Medical, Dental, Vision

Short- & Long-Term Disability

401(k) with company match

Paid time off

Job summary

Qik n EZ is seeking an experienced overnight leader to supervise Customer Service Representatives and Night Managers across multiple locations. You will visit stores nightly, train staff, and ensure adherence to standards while handling staffing and operational challenges.

The role requires strong leadership, independent decision-making, and the ability to manage priorities during overnight shifts. Competitive pay, benefits, and advancement opportunities are offered.

Qualifications

• Proven management experience in retail, food service, or fuel industries.
• Strong leadership and communication skills.
• Available to work overnight shifts, including holidays.
• Must pass background check, motor vehicle report, and 4-panel drug test.
• Completion of Manager Food Training within 90 days of employment.

Responsibilities

• Provide leadership and supervision to CSRs and Night Managers across multiple locations.
• Visit approximately one assigned store per night to evaluate operations, support the team, and complete priorities.
• Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
• Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
• Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
• Respond to unexpected staffing, customer, equipment, technology, and operational situations.
• Ensure overnight teams are completing cleaning, stocking, cash-handling, and other required shift responsibilities.
• Complete special projects and assignments accurately and on time.
• Assist with basic technology projects, including computer upgrades, equipment changes, system updates, and other store technology initiatives.
• Communicate store conditions, employee performance concerns, training progress, completed projects, and unresolved issues to management.
• Adjust your scheduled location when another store has a more urgent business need.

Skills

Overnight leadership

Retail management

Staff training

Job description

Qik n EZ is seeking an experienced overnight leader to supervise Customer Service Representatives and Night Managers across multiple locations. You will visit stores nightly, train staff, and ensure adherence to standards while handling staffing and operational challenges.

The role requires strong leadership, independent decision-making, and the ability to manage priorities during overnight shifts. Competitive pay, benefits, and advancement opportunities are offered.