Overnight Area Supervisor (3626)

Qik n EZ; Springfield, Northern (IL, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Medical, Dental, Vision

Short- & Long-Term Disability

401(k) with company match

Paid time off

Job summary

Qik n EZ is seeking an experienced overnight leader to supervise Customer Service Representatives and Night Managers across multiple locations. You will visit stores nightly, train staff, and ensure adherence to standards while handling staffing and operational challenges.

The role requires strong leadership, independent decision-making, and the ability to manage priorities during overnight shifts. Competitive pay, benefits, and advancement opportunities are offered.

Qualifications

• Proven management experience in retail, food service, or fuel industries.
• Strong leadership and communication skills.
• Available to work overnight shifts, including holidays.
• Must pass background check, motor vehicle report, and 4-panel drug test.
• Completion of Manager Food Training within 90 days of employment.

Responsibilities

• Provide leadership and supervision to CSRs and Night Managers across multiple locations.
• Visit approximately one assigned store per night to evaluate operations, support the team, and complete priorities.
• Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
• Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
• Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
• Respond to unexpected staffing, customer, equipment, technology, and operational situations.
• Ensure overnight teams are completing cleaning, stocking, cash-handling, and other required shift responsibilities.
• Complete special projects and assignments accurately and on time.
• Assist with basic technology projects, including computer upgrades, equipment changes, system updates, and other store technology initiatives.
• Communicate store conditions, employee performance concerns, training progress, completed projects, and unresolved issues to management.
• Adjust your scheduled location when another store has a more urgent business need.

Skills

Overnight leadership

Retail management

Staff training

Job description

Job Details

• Position Type: Full Time
• Salary Range: $23.00 - $24.00 Hourly
• Job Shift: Overnigths
• Job Category: Management
• Area: Springfield, IL
• Pay Rate: $23.00-$24.00 per hour
• Schedule: Tuesday-Saturday
• Status: Full time
• Hours: between 10:00 PM and 7:00 AM

Why Join Qik n EZ? We Offer:

• Competitive pay and advancement opportunities
• Employee discounts on fuel and in-store purchases
• Medical, Dental, and Vision benefits
• Short- & Long-Term Disability and Cafeteria Plan option
• 401(k) with company match
• Paid time off to recharge and spend with family

What You’ll Do

• Provide leadership and supervision to Customer Service Representatives (CSRs) and Night Managers across multiple locations.
• Visit approximately one assigned store per night to evaluate operations, support the team, and complete assigned priorities.
• Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
• Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
• Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
• Respond to unexpected staffing, customer, equipment, technology, and operational situations.
• Ensure overnight teams are completing cleaning, stocking, food service, cash-handling, and other required shift responsibilities.
• Complete special projects and assignments accurately and on time.
• Assist with basic technology projects, including computer upgrades, equipment changes, system updates, and other store technology initiatives.
• Communicate store conditions, employee performance concerns, training progress, completed projects, and unresolved issues to management.
• Adjust your scheduled location when another store has a more urgent business need.

What We’re Looking For

• A strong hands-on trainer who can effectively teach and develop new employees and Night Managers.
• Comfortable giving direction, correcting performance issues, and holding employees accountable.
• A practical problem-solver who can assess a situation and determine what needs to happen next.
• Able to work independently and make sound decisions with limited overnight supervision.
• Organized and capable of balancing planned responsibilities with unexpected priorities.
• Comfortable using computers and learning store technology.
• Adaptable and willing to change plans when another location needs immediate attention.
• Able to understand how staffing, customer service, labor, inventory, store conditions, safety, and operational execution affect the overall business.

Qualifications

• Proven management experience in retail, food service, or fuel industries
• Strong leadership and communication skills
• Ability to motivate and coach team members effectively
• Available to work overnight shifts, including holidays and on-call when needed
• Valid driver’s license and reliable, personal transportation
• Ability to lift up to 50 lbs. and work across multiple locations
• Must pass a background check, motor vehicle report, and 4-panel drug test
• Completion of Manager Food Training within 90 days of employment

If you’re a strong overnight leader who enjoys training people, solving problems, taking ownership, and working independently, we’d like to hear from you.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. Additional tasks may be assigned as needed.

Qualifications

• Must be at least 21 years of age or older
• Must pass a background check, MVR, and 4-panel drug test
• Must be able to lift up to 50 pounds, 25 pounds overhead, and stand for long periods of time
• Must be able to work independently and be adaptable to changing business need
• Proven management experience in retail, food service, or fuel industries
• Strong leadership and communication skills
• Ability to motivate and coach team members effectively
• Available to work overnight shifts, including holidays and on-call when needed
• Valid driver’s license and reliable, personal transportation
• Completion of Manager Food Training within 90 days of employment