Overnight Area Supervisor

Qik n EZ; United States; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and advancement

Employee discounts on fuel and inStore

Medical, Dental, and Vision benefits

Short- & Long-Term Disability and Caf

401(k) with company match

Paid time off

Job summary

Qik n EZ, located in Springfield, IL, seeks an overnight retail supervisor to lead CSRs and Night Managers, train staff, and ensure proper store operations across multiple locations. This role requires strong leadership, hands-on coaching, and the ability to manage overnight shifts and priorities.

You will visit assigned stores nightly, support the team, and handle incident response, equipment changes, and technology updates.

Qualifications

• Proven management experience in retail, food service, or fuel industries.
• Strong leadership and communication skills.
• Ability to motivate and coach team members effectively.
• Available to work overnight shifts, including holidays and on-call when needed.

Responsibilities

• Provide leadership and supervision to CSRs and Night Managers across multiple locations.
• Visit approximately one assigned store per night to evaluate operations, support the team, and complete priorities.
• Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
• Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
• Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
• Respond to staffing, customer, equipment, technology, and operational situations.
• Ensure overnight teams complete cleaning, stocking, food service, cash-handling, and other shift duties.
• Complete special projects and assist with store technology initiatives.

Skills

Management experience

Leadership

Communication

Overnight availability

Job description

Job Details

• Position Type: Full Time
• Salary Range: $23.00 - $24.00 Hourly
• Job Shift: Overnigths
• Job Category: Management
• Area: Springfield, IL
• Pay Rate: $23.00-$24.00 per hour
• Schedule: Tuesday-Saturday
• Status: Full time
• Hours: between 10:00 PM and 7:00 AM

Why Join Qik n EZ? We Offer:

• Competitive pay and advancement opportunities
• Employee discounts on fuel and in-store purchases
• Medical, Dental, and Vision benefits
• Short- & Long-Term Disability and Cafeteria Plan option
• 401(k) with company match
• Paid time off to recharge and spend with family

What You’ll Do

• Provide leadership and supervision to Customer Service Representatives (CSRs) and Night Managers across multiple locations.
• Visit approximately one assigned store per night to evaluate operations, support the team, and complete assigned priorities.
• Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
• Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
• Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
• Respond to unexpected staffing, customer, equipment, technology, and operational situations.
• Ensure overnight teams are completing cleaning, stocking, food service, cash-handling, and other required shift responsibilities.
• Complete special projects and assignments accurately and on time.
• Assist with basic technology projects, including computer upgrades, equipment changes, system updates, and other store technology initiatives.
• Communicate store conditions, employee performance concerns, training progress, completed projects, and unresolved issues to management.
• Adjust your scheduled location when another store has a more urgent business need.

What We’re Looking For

• A strong hands-on trainer who can effectively teach and develop new employees and Night Managers.
• Comfortable giving direction, correcting performance issues, and holding employees accountable.
• A practical problem-solver who can assess a situation and determine what needs to happen next.
• Able to work independently and make sound decisions with limited overnight supervision.
• Organized and capable of balancing planned responsibilities with unexpected priorities.
• Comfortable using computers and learning store technology.
• Adaptable and willing to change plans when another location needs immediate attention.
• Able to understand how staffing, customer service, labor, inventory, store conditions, safety, and operational execution affect the overall business.

Qualifications

• Proven management experience in retail, food service, or fuel industries
• Strong leadership and communication skills
• Ability to motivate and coach team members effectively
• Available to work overnight shifts, including holidays and on-call when needed
• Valid driver’s license and reliable, personal transportation
• Ability to lift up to 50 lbs. and work across multiple locations
• Must pass a background check, motor vehicle report, and 4-panel drug test
• Completion of Manager Food Training within 90 days of employment

If you’re a strong overnight leader who enjoys training people, solving problems, taking ownership, and working independently, we’d like to hear from you.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. Additional tasks may be assigned as needed.

Qualifications

• Must be at least 21 years of age or older
• Must pass a background check, MVR, and 4-panel drug test
• Must be able to lift up to 50 pounds, 25 pounds overhead, and stand for long periods of time
• Must be able to work independently and be adaptable to changing business need
• Proven management experience in retail, food service, or fuel industries
• Strong leadership and communication skills
• Ability to motivate and coach team members effectively
• Available to work overnight shifts, including holidays and on-call when needed
• Valid driver’s license and reliable, personal transportation
• Completion of Manager Food Training within 90 days of employment