Overnight

Planet Fitness; Westminster (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

Planet Fitness in Westminster, CO is seeking a Front Desk Associate for flexible full-time/part-time hours. The role focuses on welcoming guests, onboarding new members, and ensuring a positive member experience during the night shift.

You will greet members, handle check-ins and tours, assist with account changes, and reference club leadership for issues, while keeping the club clean and organized.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Able to greet and assist members effectively.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks, signups, and club tours.
• Resolve member questions and escalate to the club manager as needed.
• Maintain neat and clean club environment.

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Job DetailsJob Location: Westminster II WMII - Westminster, CO 80030Position Type: Full-Time/Part-TimeSalary Range: $15.20 - $15.20 HourlyJob Shift: Night ShiftJob Category: Customer ServiceJob Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time