Overnight

Planet Fitness; Lakewood (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness in Lakewood, CO is seeking a front desk associate for the Night Shift. You will greet potential members, sign up new members, check in members, and guide tours to help grow the gym’s membership.

This role requires friendly communication, strong customer service, and basic computer skills to handle signups and account changes. You will collaborate with the Club Manager to resolve member questions and maintain a clean, welcoming club environment.

Qualifications

• Experience delivering excellent customer service.
• Proficient with basic computer tasks.
• Strong communication and listening skills.
• Ability to handle member inquiries and issues.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, signups, tours, and member account changes.
• Facilitate member services issues and escalate to managers as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Basic computer skills

Job description

Job Details: Job Location: Lakewood Fairfield LWF - Lakewood, CO 80226, Position Type: Full-Time/Part-Time, Salary Range: $15.20 - $15.20 Hourly, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time