Overnight

Planet Fitness - Baseline Fitness; West Saint Paul (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Planet Fitness - Baseline Fitness in West St Paul, MN, is seeking staff for front desk and member services. This role focuses on new member sign-ups, tours, and delivering an outstanding member experience during the night shift.

Responsibilities include greeting potential members, handling front desk tasks, assisting with account updates, and maintaining a clean club environment. Strong customer service and basic computer skills are required.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Manage front desk tasks: check-ins, signups, tours, and member account updates.
• Resolve member services questions and escalate to Club Manager as needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Basic computer skills

Job description

Job Details

Job Location: West St Paul WSP - West St Paul, MN 55118

Position Type: Full-Time/Part-Time

Salary Range: $18.40 - $18.40 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience


• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account


• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed


• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning


• 1 hour (minimum): Continued Training


• Full Shift: see Essential Duties and Responsibilities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.


• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift up to 50 lbs less than 30% of the time