Customer Service Rep

Planet Fitness - Baseline Fitness; Blaine (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness is seeking enthusiastic team members for customer service roles in Blaine, MN. The position involves greeting potential members and providing an excellent customer experience.

Team members will manage front desk tasks, assist with member check-ins and cancellations, and contribute to maintaining a clean environment. Benefits include health insurance, free memberships, and opportunities for advancement.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.
• Honesty and good work ethic are essential.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including answering phone calls.
• Assist with member check-ins, sign-ups, and cancellations.

Skills

Customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Job DetailsJob Location: Blaine II BLNII - Blaine, MN 55449Position Type: Full-Time/Part-TimeSalary Range: $14.00 - $14.00 HourlyJob Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.