Overnight

Planet Fitness - Baseline Fitness; Lakeville (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lakeville, MN is seeking a customer-focused front desk team member for both full-time and part-time schedules. The role centers on new member sales and delivering a positive member experience.

You will greet potential members, sign up new members, take tours, process sign-ins, and assist with member questions, while ensuring the club remains clean and welcoming.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet and assist members and handle inquiries professionally.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks, information calls, member sign-ups, and tours.
• Address member services issues and escalate to Club Manager as needed.
• Maintain the club's neatness and cleanliness.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Job description

Job Details

Job Location: Lakeville LKV - Lakeville, MN 55044
Position Type: Full-Time/Part-Time
Salary Range: $14.00 - $16.00 Hourly
Job Shift: Night Shift
Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time