Overnight

Planet Fitness; Eden Prairie (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness in Eden Prairie, MN is seeking a dedicated Customer Service representative for a full-time/part-time position. This role focuses on new member sales and enhancing member experiences through exceptional service.

Responsibilities include greeting potential members, managing front desk tasks, and ensuring club cleanliness. Ideal candidates should possess strong customer service skills and basic computer proficiency, alongside a willingness to contribute to a positive environment.

Qualifications

• Excellent communication and customer interaction abilities.
• Ability to actively listen and empathize with customers.
• Skill in problem-solving and handling customer issues.

Responsibilities

• Greet potential members and provide exceptional customer service.
• Handle front desk tasks including member sign-ups and inquiries.
• Maintain cleanliness and orderliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Details

Location: Eden Prairie EP - Eden Prairie, MN 55344

Position Type: Full‑Time/Part‑Time

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks (info calls, checking members in, signing up new members, taking potential members on tours, handling account changes).
• Facilitate member services issues and questions and forward to Club Manager/Assistant Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Shift Expectations (4 8‑hour shifts)

• 1 hour (minimum): Deep cleaning.
• 1 hour (minimum): Continued Training.
• Full Shift: see Essential Duties and Responsibilities.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customers perspective), and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.