Overnight

Planet Fitness; Sterling (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Planet Fitness in Sterling, IL is seeking a customer-focused team member to support new member sales and ensure a positive member experience. The role includes welcoming guests, front desk duties, tours, signups, and assisting members with account changes as needed.

Ideal candidates demonstrate strong customer service, basic computer skills, and a willingness to contribute to a clean, friendly gym environment during night shifts. This position is available as Full-Time/Part-Time.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, check-ins, signups, and club tours.
• Assist with member services issues and direct to Club Manager/Assistant Manager as needed.
• Help maintain cleanliness and neatness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Details

Job Location: Sterling STR - Sterling, IL 61081

Position Type: Full-Time/Part-Time

Salary Range: $15.00 - $17.00 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time