Overnight

Paycom - ATS; Elk River (MN); On-site; USD 17,000 - 24,000; Full time

Job summary

Paycom - ATS in Elk River, MN is seeking a customer service oriented team member for night shift, available for full-time or part-time hours. You will greet potential members, check in members, sign up new members, give tours, and help maintain the club’s cleanliness.

You will handle inquiries, route issues to the Club Manager, and provide a positive member experience while performing basic computer tasks as part of daily operations.

Qualifications

• Strong customer service skills
• Listening: actively listens to customers, empathizes, and helps resolve issues
• Problem solving: identifies issues, analyzes information, and plans solutions
• Diplomacy: maintains tact and appropriate communication

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle front desk duties: sign-ups, tours, account changes and member sign-in
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed
• Maintain the neatness/cleanliness of the club

Skills

Strong customer service

Basic computer proficiency

Job description

Job Details: Job Location: Elk River ELK - Elk River, MN, Position Type: Full-Time/Part-Time, Salary Range: $15.00 - $15.00Hourly, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time