Overnight

Planet Fitness; Mounds View (MN); On-site; USD 20,000 - 22,000; Full time

Job summary

Planet Fitness in Mounds View, MN is seeking a front desk associate to greet members, process signups, and help create a positive member experience.

The role includes checking members in, giving tours, handling account changes, and directing questions to Club Manager, while ensuring the club remains clean and welcoming. Night shift with flexible full-time/part-time hours.

This position emphasizes customer service, listening, problem solving, and diplomacy to resolve member requests efficiently.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand/walk for most of the shift.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks, info calls, member check-ins, signups, and tours; manage account changes.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job Details: Job Location: Mounds View MDV - Mounds View, MN 55112, Position Type: Full-Time/Part-Time, Salary Range: $14.25 - $16.25 Hourly, Job Shift: Night Shift, Job Category: Customer Service, Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time