Overnight

Paycom; New Iberia (LA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and one can/f

Employee Health, Dental and Vision

Job summary

Paycom is seeking a friendly front desk associate to greet potential members and guests, answer questions, and assist with tours and sign-ups. You will help update member information, check-ins, and manage BCM amenities while maintaining a clean, welcoming club environment.

Strong communication and problem-solving skills are essential, with the ability to lift up to 50 lbs and stand/walk most of the shift. This role supports a positive member experience and team collaboration.

Qualifications

• Excellent customer service skills.
• Able to listen actively and empathize with guests.
• Strong communication with team and supervisors.
• Proven ability to work in a fast-paced environment.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Take information calls and tours; assist with sign-ups and account updates.
• Assist in member check-ins, cancellation processing, and BCM amenity usage.
• Help maintain club cleanliness and organization.
• Escalate service issues to Club Manager or Team Lead as needed.

Skills

Customer service

Communication

Problem solving

Listening

Teamwork

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.