Vehicle Overdue Associate

United States 2 Avis Budget Car Rental LLC; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Employee discounts on Avis/Budget cars

Employee assistance program

Job summary

Avis Budget Group in Virginia Beach, VA is seeking a detail-oriented customer service professional to manage overdue rental cases. You will handle inbound and outbound calls, document activity in Case Management, and coordinate with field teams to recover vehicles.

The role requires on-site work, offers competitive benefits, and a starting hourly wage of $20.53 with up to 5% bonus potential. Training is provided, and employee car rental discounts are available.

Qualifications

• Prior customer service or call center experience preferred.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to handle multiple cases.

Responsibilities

• Contact renters, corporate accounts, and field locations regarding overdue cases.
• Document all activity in Case Management database with notes and status updates.
• Update Wizard/Compass with overdue vehicle details.
• Issue certified demand letters and initiate repossession orders when warranted.
• Coordinate with field personnel to escalate to missing/alarm status and obtain police reports.
• Build relationships with field teams for timely communication.

Skills

Customer service

Call center experience

Excellent written and verbal comm.

MS Office proficiency

Detail-oriented

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

What You’ll Do:

• Contact renters, corporate sales accounts, and field locations via inbound and outbound calls and emails regarding overdue cases.
• Document all case activity accurately in the Case Management database, including contact attempts, notes, and status updates and contract extensions.
• Update Wizard and/or Compass system with all relevant details for overdue vehicles.
• Issue certified demand letters and initiate repossession orders when warranted; follow up with repo companies on recovery progress.
• Prepare and forward documentation to field security personnel once all in-house recovery options have been exhausted.
• Coordinate with field personnel and security managers to elevate vehicles to missing/alarm status and obtain police reports.
• Build and maintain strong working relationships with field teams to ensure timely and effective communication.

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• High School Diploma or GED required.
• Prior customer service or call center experience, with comfort handling both inbound and outbound calls.
• Strong written and verbal communication skills; ability to communicate clearly in a fast-paced environment.
• Proficiency in Microsoft Office and basic PC navigation.
• Detail-oriented with the ability to manage multiple open cases simultaneously.
• Collaborative mindset with a commitment to integrity and follow-through.

The hourly starting salary for this position is $20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia Beach Virginia United States of America

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.