Vehicle Overdue Associate

United States 1 AB Car Rental Services; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Access to Medical, Dental, Vision, ...

Voluntary benefits including: Group L

401(k) Retirement Plan with company

Full training to learn the business

Employee discounts, including discount

Employee Assistance Program for care

Job summary

Avis Budget Group in Virginia Beach is seeking a case-management associate to manage overdue vehicle cases. You will contact renters and corporate accounts, document all activity in the Case Management system, and coordinate with field teams to drive timely resolutions.

The role offers on-the-job training, competitive benefits, and opportunities to contribute to a large, service-focused team. Strong communication and organizational skills are essential for success.

Qualifications

• High School Diploma or GED required.
• Prior customer service or call center experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and basic PC navigation.
• Detail-oriented with the ability to manage multiple open cases.
• Collaborative mindset with a commitment to integrity and follow-through.

Responsibilities

• Contact renters, corporate sales accounts, and field locations regarding overdue cases.
• Document all case activity in the Case Management database, including contact attempts, notes, and status updates and contract extensions.
• Update Wizard and/or Compass system with all relevant details for overdue vehicles.
• Issue certified demand letters and initiate repossession orders when warranted; follow up with repo companies on recovery progress.
• Prepare and forward documentation to field security personnel once all in-house recovery options have been exhausted.
• Coordinate with field personnel and security managers to escalated vehicles to missing/alarm status and obtain police reports.
• Build and maintain strong working relationships with field teams to ensure timely and effective communication.

Skills

Customer service

Communication skills

Microsoft Office

Case management systems

Education

High School Diploma or GED

Job description

What You'll Do:

• Contact renters, corporate sales accounts, and field locations via inbound and outbound calls and emails regarding overdue cases.
• Document all case activity accurately in the Case Management database, including contact attempts, notes, and status updates and contract extensions.
• Update Wizard and/or Compass system with all relevant details for overdue vehicles.
• Issue certified demand letters and initiate repossession orders when warranted; follow up with repo companies on recovery progress.
• Prepare and forward documentation to field security personnel once all in-house recovery options have been exhausted.
• Coordinate with field personnel and security managers to escalated vehicles to missing/alarm status and obtain police reports.
• Build and maintain strong working relationships with field teams to ensure timely and effective communication.

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• High School Diploma or GED required.
• Prior customer service or call center experience, with comfort handling both inbound and outbound calls.
• Strong written and verbal communication skills; ability to communicate clearly in a fast-paced environment.
• Proficiency in Microsoft Office and basic PC navigation.
• Detail-oriented with the ability to manage multiple open cases simultaneously.
• Collaborative mindset with a commitment to integrity and follow-through.

The hourly starting salary for this position is $20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia Beach

Virginia

United States of America