Overdraft Recovery Specialist

Community-First-Credit-Union-of-Florida; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community First is seeking an Overdraft Privilege and Nonsufficient Funds Collector in Jacksonville, FL to recover money owed to the Credit Union for negative share accounts. The role requires professional member contact and compliance with FDCPA.

The collector recommends referrals to third party vendors and utilizes resources to minimize delinquency exposure. The ideal candidate has 1–3 years of related collection experience and a high school diploma or equivalent, with ability to work in a

Qualifications

• 1–3 years of similar or related collections experience.
• High school diploma or equivalent.

Responsibilities

• Maintain verbal and written contact with members with negative obligations to collect payment.
• Interview members to determine reason for delinquency and propose payment options.
• Document all conversations and actions accurately.
• Data entry in in-house systems and generate reports.
• Comply with laws including BSA, Patriot Act, and OFAC.
• Perform routine transactional and operational tasks.

Education

High school diploma or equivalent

Job description

Community First is seeking an Overdraft Privilege and Nonsufficient Funds Collector in Jacksonville, FL to recover money owed to the Credit Union for negative share accounts. The role requires professional member contact and compliance with FDCPA.

The collector recommends referrals to third party vendors and utilizes resources to minimize delinquency exposure. The ideal candidate has 1–3 years of related collection experience and a high school diploma or equivalent, with ability to work in a