Collections & Recovery Specialist

RadiFi Credit Union; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

RadiFi Credit Union in Jacksonville, FL is seeking a Collections Officer to protect assets by reducing delinquency and minimizing losses through effective collection of past-due accounts. This role requires professional, empathetic, solution-focused communication with members while upholding service standards.

Responsibilities include contacting members by phone, email, text, and mail; reviewing accounts; negotiating repayment plans; educating members on options; and collaborating with

Qualifications

• One year to three years of collections, call center, or financial services experience is required.
• Prior collections experience is preferred.

Responsibilities

• Contact members by phone, email, text, and mail to resolve delinquent accounts in accordance with policies and regulatory requirements.
• Review accounts daily, analyze repayment ability, and negotiate appropriate repayment arrangements.
• Educate members on payment options, account status, and financial solutions to help resolve delinquency.
• Maintain accurate documentation of all collection activities in the member’s account record.
• Recommend accounts for repossession, legal action, charge-off, or outside collection agency placement when necessary.
• Work collaboratively with internal departments to ensure accurate account handling and to provide a positive member experience.
• Stay current with collection laws, regulations (e.g., Fair Debt Collection Practices Act), and credit union policies.
• Participate in collection campaigns, special projects, and department initiatives to meet delinquency and recovery goals.
• Performs other job-related duties as assigned.

Skills

Communication

Negotiation

Empathy

Teamwork

Analytical thinking

Documentation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

RadiFi Credit Union in Jacksonville, FL is seeking a Collections Officer to protect assets by reducing delinquency and minimizing losses through effective collection of past-due accounts. This role requires professional, empathetic, solution-focused communication with members while upholding service standards.

Responsibilities include contacting members by phone, email, text, and mail; reviewing accounts; negotiating repayment plans; educating members on options; and collaborating with