Collections Advisor — Delinquency Recovery Specialist

Summit Federal Credit Union; Summerville (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

Summit Federal Credit Union in Rochester, NY is seeking a Collector Advisor to recover funds on delinquent loan and share accounts. You will contact members, determine contact methods, and work to cure delinquencies with payment arrangements while complying with FDCPA.

You may refer accounts to third-party vendors as needed and document all actions accurately. The role requires strong communication, organization, and the ability to work evenings and weekends as needed.

Qualifications

• Proficiency in Microsoft Office products.
• Basic knowledge of Bankruptcy.
• Knowledge of Federal & State Laws.
• Experience with an adding machine.
• FDR (visa database), Symitar/Epysis and Report2Chex software.
• Experience collecting on consumer loan products.

Responsibilities

• Maintain verbal and written contact with members and others associated with overdue obligations.
• Identify the reason for delinquency by contact with members.
• Attempt to cure delinquency by assisting member with payment arrangements.
• Recover funds owed to The Summit through all legal voluntary and involuntary means.
• Follow up daily on broken payment arrangement.
• Handle incoming phone calls and provide member service.
• Document all conversations and actions accurately.
• Build relationships with members through cross selling when appropriate.
• Refer accounts to repossession agencies, attorneys, collection agencies, and reporting agencies, as appropriate.
• Contact other creditors to gain information about delinquent members (Skip Tracing).
• Counsel members with financial issues and refer to Balance when appropriate.
• Respond to ACDV and complete AUD via E-Oscar in a timely manner.
• Timely filing of notice of claims for deceased.

Skills

Teamwork

Written communication

Interpersonal skills

Organizational skills

Problem solving

Customer service

Education

Knowledge of Federal & State Laws

Bankruptcy knowledge

Experience with consumer loan products

Tools

Microsoft Office

FDR (visa database)

Symitar/Epysis

Report2Chex

Job description

Summit Federal Credit Union in Rochester, NY is seeking a Collector Advisor to recover funds on delinquent loan and share accounts. You will contact members, determine contact methods, and work to cure delinquencies with payment arrangements while complying with FDCPA.

You may refer accounts to third-party vendors as needed and document all actions accurately. The role requires strong communication, organization, and the ability to work evenings and weekends as needed.