Overdraft Operations Analyst and Compliance Trainer

First Financial Bank; Greensburg (IN); On-site; USD 34,000 - 45,000; Full time

Job summary

First Financial Bank seeks a Supervisor to manage daily activities of a team of Retail Administration Analysts focused on overdraft operations. You will lead performance improvement initiatives, deliver training, and ensure compliance with policies and regulations while supporting bank management and branch staff.

You will promote overdraft services, analyze data, prepare reports, and respond to customer service issues, with emphasis on quality service, process efficiency, and risk management

Qualifications

• 3–5 years banking operations or related experience.
• Associate degree or two years of college required.
• Excellent customer service skills.
• Knowledge of deposit and lending compliance regulations.
• Proficiency with Microsoft Office Suite.
• Strong analytical and data interpretation skills.

Responsibilities

• Lead daily activities of Retail Administration Analysts for overdraft operations.
• Develop and deliver performance improvement initiatives and training programs.
• Maintain compliance with bank policies and regulations; prepare reports.
• Support branch management and resolve overdraft and risk-related concerns.
• Promote overdraft services and assist in growth through risk management processes.
• Escalate, track, and resolve customer service complaints related to overdraft.

Skills

Customer service

Financial data analysis

Communication

Collaboration

Problem solving

Education

Associate degree or two years of college

Tools

Microsoft Office

Job description

First Financial Bank seeks a Supervisor to manage daily activities of a team of Retail Administration Analysts focused on overdraft operations. You will lead performance improvement initiatives, deliver training, and ensure compliance with policies and regulations while supporting bank management and branch staff.

You will promote overdraft services, analyze data, prepare reports, and respond to customer service issues, with emphasis on quality service, process efficiency, and risk management