Branch Operations Specialist: Elevate Customer Experience

First Financial Bank NA; Terre Haute (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life and disability

Retirement plan / ESOP

Job summary

First Financial Bank is seeking a Branch Operations Specialist to support retail banking centers with operational guidance, system navigation, and policy interpretation. You will assist with account opening, maintenance, teller transactions, and regulatory compliance while delivering strong internal customer service.

The role suits an experienced branch banking professional who thrives on solving operational challenges and improving processes across the organization.

Qualifications

• 5+ years in branch banking, teller, customer service, or branch operations preferred.
• Strong knowledge of retail banking products, accounts, and procedures.
• Excellent customer service, communication, and relationship-building skills.

Responsibilities

• Support branch operations: assist Retail associates with account opening and maintenance.
• Research and resolve operational questions, interpret policies, provide guidance.
• Serve as a trusted resource for navigating systems and regulatory requirements.
• Monitor reports and data to support Branch Administration and leadership.
• Assist with procedure updates, system enhancements, and operational projects.

Skills

Branch banking experience

Retail banking knowledge

Customer service and communication

Analytical and problem-solving

MS Office proficiency

Education

High school diploma

Tools

Retail banking systems

Job description

First Financial Bank is seeking a Branch Operations Specialist to support retail banking centers with operational guidance, system navigation, and policy interpretation. You will assist with account opening, maintenance, teller transactions, and regulatory compliance while delivering strong internal customer service.

The role suits an experienced branch banking professional who thrives on solving operational challenges and improving processes across the organization.