Operations Training & Onboarding Manager

Bankfirstfed; Twin Falls, Northern (ID, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) employer matching

Educational assistance

Life insurance

Volunteer hours

Pay-It-Forward program

Job summary

First Federal Bank is seeking an Operations Training Manager to develop, deliver, and maintain training programs covering procedures, products, and compliance. You will manage onboarding, identify needs, and partner with management to boost performance and regulatory compliance.

Ideal candidates have leadership experience, strong instructional design and communication skills, and a track record of delivering effective training in banking.

Qualifications

• Three years of lending compliance experience.
• Three years of experience conducting, facilitating, or managing training programs.
• Proven ability to design and deliver effective training.
• Strong knowledge of banking operations and regulatory requirements.
• Excellent verbal and written communication skills.

Responsibilities

• Develop, deliver, and maintain training programs covering procedures, products, services, systems, compliance, and initiatives.
• Manage onboarding programs for new hires and internal transfers.
• Identify training needs through collaboration, performance and regulatory changes.
• Monitor training effectiveness through tracking, feedback, and evaluations.
• Oversee the creation and governance of manuals, job aids, and communications.
• Partner with management to improve performance, compliance, and efficiency.
• Lead or support special projects and product implementations as needed.

Skills

Lending compliance

Training program management

Leadership / mentoring

Instructional design

Strong communication

Microsoft Office

Education

Bachelor's degree in Business Administration, Human Resource Development, Organizational Development, Education, or related field

CRCM designation or equivalent certification

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Job description

First Federal Bank is seeking an Operations Training Manager to develop, deliver, and maintain training programs covering procedures, products, and compliance. You will manage onboarding, identify needs, and partner with management to boost performance and regulatory compliance.

Ideal candidates have leadership experience, strong instructional design and communication skills, and a track record of delivering effective training in banking.